Refund policy

RETURN & REFUND POLICY

Last updated: 26.08.2026

At RD, we want you to be happy with your order. If something is wrong with your item, we're here to help.

1. RETURNS

As our products are made to order, we generally do not accept returns or exchanges due to:

  • Change of mind

  • Ordering the wrong size

  • Ordering the wrong colour

  • Personal preference

  • Accidental orders

Please carefully check the size guide and product information before placing your order.

2. DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If your order arrives damaged, defective, misprinted, or different from the item you ordered, please contact us within 14 days of receiving your order.

To help us resolve the issue, please provide:

  • Your order number

  • A clear description of the problem

  • Clear photos showing the issue

Once we review your claim, we will work with you to provide an appropriate solution, which may include:

  • A replacement

  • A refund

  • Another suitable resolution

3. WRONG OR INCORRECT ADDRESS

Customers are responsible for providing a complete and accurate delivery address at checkout.

RD is not responsible for orders delivered to an incorrect address provided by the customer. If an order has already entered production or has been dispatched, we may not be able to make changes.

4. LOST OR UNDELIVERED ORDERS

If your order has not arrived within the expected delivery timeframe, please contact us and we will investigate the issue.

If an order is confirmed as lost in transit, we will work with our fulfilment partner to provide an appropriate resolution.

5. REFUNDS

Where a refund is approved, it will be processed using the original payment method.

Please note that it may take several business days for the refund to appear in your account, depending on your bank or payment provider.

6. EXCHANGES

We currently do not offer direct exchanges.

If your item is damaged, defective, or incorrect, please contact us and we will review the issue and arrange an appropriate solution.

7. CANCELLATIONS

If you need to cancel your order, please contact us as soon as possible.

Because our products may enter production shortly after an order is placed, we cannot guarantee that cancellations can be made once production has started.

8. CONTACT US

If you have any questions about returns, refunds, or an issue with your order, please contact us at:

Email: Support@rydbyte.com

Please include your order number in your message where possible.

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